Requests arrive wherever people already write.
Phone, email and messaging split one client’s work across places that do not talk to each other. The full picture lives in whoever happened to handle it.
You win a client on Monday. They go live on Monday.
Worknaut is case management for firms that run HR for other companies. Connect the channels a new client already uses, and their employees are supported the same day.
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THE PROBLEM
Same question. Different client. Different answer.
Your clients are separate companies. Your tools think they are one.
Every help desk on the market was built for a company supporting its own employees. You support several companies’ employees, and the gap shows up everywhere.
An employee writes in asking when their next paycheck lands. The answer depends on which client employs them, which state they work in, and what that client’s handbook says. Your help desk sees a ticket. It knows none of that, so someone on your team looks it up by hand, every time.
Client work stays fragmented.
Separate accounts, separate logins, separate context. Someone switches between them all day, and the client’s history never sits in one place.
Every client runs on its own calendar.
Pay dates, cycles and policies differ by client. Nothing lines them up, so errors are a matter of time.
None of this is a discipline problem. You are running several companies out of tools that were designed for one.
THE SOLUTION
Every request becomes a Case.
One Case follows the request through to resolution and belongs to a single client. Inside it sit the people, the work, and the record.
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It takes requests where they already land.
Connect the client’s existing channels. Their employees keep writing where they have always written, and every message arrives as a Case with an owner, a status and a clock.
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It keeps each client behind its own wall.
A Case belongs to exactly one client. Routing, permissions, SLA and what the AI is allowed to read all follow from the client record. Nothing crosses over.
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It drafts the answer with the source attached.
Worknaut gathers the client’s own policy, the history and the legal sources, and drafts the reply with the rule it used. A manager approves it before it sends.
Direct deposit change request
UnassignedSLA overdue 2h
Assign to meOpen Case
Meal break rules for IL warehouse staff
Draft ready
cites Summit Foods handbook §4.2 and 820 ILCS 140/3
Edit draftApprove and send
WHY IT STAYS THIS WAY
Any tool can be configured to do this. Configuration is a project.
The multi client model is not impossible elsewhere. It is a build. Someone has to design the mapping between a person who wrote in and the right client’s employment record, then maintain it as clients come and go. That work lands on the firm, not the vendor.
So the cost of a new client is not the license. It is the weeks between winning the account and the first request being answered properly.
There is a second cost that grows in the wrong direction. Tools priced per employee served charge you more every time a client hires. Growth becomes a line item instead of a result.
Worknaut ships multi client as the default. A new client is a connection, not a build.
BUILT TO SCALE
Add clients without adding work.
Worknaut handles the setup. Your price doesn’t climb when they hire.
Adding a client to Worknaut is a connection, not a project for your team. We connect the client’s channels and employee records, so every person who writes in is matched to the right client from the first request.
As your clients hire, your price stays tied to the service you run, not the headcount you serve. Their growth becomes your growth.
WHAT CHANGES ON DAY ONE
What changes when the structure already fits
Nothing slips through.
Phone, messenger and documents land in the same Case. The record stays even after the owner changes.
Clients are the structure.
Add a client once and routing, policy and context follow. Onboarding is a connection, not a project.
Resolution, automated.
Worknaut gathers the client details, policy, history and sources. You review and decide instead of searching.
ISOLATION & CONTROL
One client never sees another
Every Case, document and conversation belongs to a single client, and that boundary governs what your team sees and what the AI is allowed to read. Public legal sources are shared across clients. Client documents never are. Every action is recorded, and nothing goes out to an employee until a manager approves it.
See a client go live
Book a walkthrough with the team that built it. Twenty minutes, your own client scenario.
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